CleverDesk Terms of Service

CleverDesk provides an AI receptionist for inbound and outbound calls, call routing, and booking/calendar management (the “Service”). The Service is not a general contact center and is not designed for emergency dispatch.

You must have authority to bind your organization. You are responsible for maintaining the security of your account and for all activity under it.

You will provide accurate scripts and business information, comply with laws when contacting end users, and only input data you have the right to use. No harassment, unlawful content, spam, or interference with the Service.

The Service does not provide medical, legal, or emergency advice and must not be used for emergency response. Do not use it for protected health information (PHI) unless a separate BAA with appropriate controls is executed (none is provided by default).

Recording or transcription is optional. If you enable it, you are responsible for all required notices and consents under applicable call-recording and privacy laws.

You are responsible for configuring availability and rules. We do not guarantee attendance, show-up rates, or booking outcomes.

You permit us to use subprocessors to deliver the Service, including telephony/voice automation (e.g., Vapi), LLM providers for transcription/summarization/response generation (e.g., OpenAI-like LLMs), and backend/database services (e.g., Convex), plus infrastructure and monitoring providers. Processing is subject to our Privacy Policy.

The Service is provided on an “as is” and “as available” basis. Unless we sign a separate SLA, we do not promise uptime, performance, or specific results.

If fees apply, you agree to pay them per the ordering document. We may suspend or terminate for nonpayment.

Our aggregate liability arising out of or relating to the Service is capped at the fees you paid to us in the three (3) months before the claim. We are not liable for consequential, incidental, special, punitive, or lost-profit damages.

You will indemnify and hold us harmless from claims arising out of your unlawful use of the Service, your scripts or content, or your failure to obtain required recording/transcription consent.

Either party may terminate for convenience with notice. We may suspend or terminate immediately for breach, abuse, or nonpayment. Upon termination, your access ends and we will handle data per the Privacy Policy.

These Terms are governed by the laws of your chosen jurisdiction; exclusive venue will be in its courts. Class actions and jury trials are waived to the extent permitted by law.

We may update these Terms. Material changes will be communicated, and continued use after notice constitutes acceptance.

Questions about these Terms: contact@usecleverdesk.com.